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Our Featured DISC Certification Grad In a recent conversation with Mary Jane Riccardi, she provided us with insights on how she uses DISC to improve client communications. Following are excerpts from that conversation. |
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Bonnie Burn (BB): We hear the DISC has made quite an impact at Kleinfelder.
MJ: Yes, we use the DISC in many ways to help solve communication problems and proactively consider communication needs.
BB: Can you give me an example?
MJ: Sure. We have used the DISC very successfully in addressing group communication issues. Through using the DISC assessment on-line and following up with in-person workshops, we have made an impact by helping these groups understand their own personal communication styles and how these play out in their daily work.
BB: This is a great example. Do you have another?
MJ: In addition to internal teamwork, we also promote using DISC concepts in preparation for and during client visits. We created a 30-minute on-line course introducing the DISC. This course includes a skit that simulates a client meeting debrief with a project team. Both the course and the DISC assessment is available to all employees when and where they need it.
BB: Sounds like you’re getting the most out of your DISC Certification.
MJ: DISC really has become an important part of our business.